SmartCAM application crashing on Start-up or Exit

Technote 245
Date: 01/14
Product: All
Version: v2014

Problem:
My SmartCAM v2014 NC applications or License Manager is crashing on start-up or exit. Getting errors:
"The application was unable to start correctly (0xc000007b)."
or
"An unhandled win32 exception occurred in application name."

Solution:
There is a reported issue against the product licensing software that SmartCAM uses. The licensing support does not handle duplicate license key files properly.

To resolve the issue, make sure the only licensing .LIC files in the licensing folder are the current files. And make sure there are not files with duplicate contents.

Find your Licensing Folder

The licensing files are maintained in your SmartCAM SCUSER folder. On Windows Vista and above, this location is:

\ProgramData\SmartCAM\SmartCAMv2014\SCUSER

On XP, the path varies; depending upon how your system was configured. See Technical Bulletin 244: How Do I Find My INI Files.

Clean Your Licensing Folder

Change to your SmartCAM/SCUSER folder. If you find more than one file using .LIC as the file extension, do the following.

1. Create a LIC folder off of SCUSER.
2. Move (not copy) all files using .LIC as a file extension into this SCUSER\LIC folder.
3. Copy only your current license key file from SCUSER\LIC back into SCUSER. When you are finished, there will only be your current .LIC files in the folder.

Run your SmartCAM NC application and make sure it works. If the file you copied back into the SCUSER folder was the current license file, you do not need to run License Manager and install the licensing again.