SmartCAM Technical Support Options
SmartCAM CNC Manufacturing Software
SmartCAM is a critical component of your day to day manufacturing needs. With this in
mind, we continue to enhance our software by growing the capabilities of existing features and functions,
adding new technologies and capabilities, and standing behind the products with world class customer
support.
Each new release of the application products offers features that expand your tool box, helping you
become more efficient and more profitable. SmartCAMcnc releases a new version of our application
family twice a year. To assist you in staying current with product releases, SmartCAM offers a Software
Subscription Agreement(SSA). SSA gives you access to new product releases, as they are delivered, which
gives you the opportunity to apply each release's new tools and capabilities immediately. It allows you
access to the premier sections of the SmartCAMcnc website, which offers reference informations, tutorials,
and videos are available only to the SSA. Also, SSA is required to get assistance from the Technical
Support team.
For SmartCAM users with software subscription agreements (SSA), we offer a technical support section with
expanded tools, videos, assistance and support options specifically designed for, and restricted to, SSA
customers. Click here to go to the SSA Support Section. Details
on contacting the SmartCAM Technical Support group are also found there.
Click here to learn more about the benefits of SSA,
including the SSA tech support section.
We invite customers without active SSA to examine the number of support resources open to everyone. Solutions
to many common problems can be found by reviewing the Technical
Bulletins page, as well as the other technical support resources open to everyone.
Click here to go to the General Support Section.
If you require replacement license keys, please visit our License Keys page
to purchase them. Active SSA customers receive replacement license keys at no charge.
Additional Support Resources
Other sources of technical assistance are currently available, these include:
- Installation Guide - for installation and licensing questions.
- Context Help (
SHIFT+F1 then click on panel, dialog, tool box item, workbench, or menu) - for
explanation of specific item, features, and functionality.
- General Online Help (F1) - use the Table of Contents, Index, or Search features to quickly locate
the needed information.
- Technical Bulletins - can then review
the links on the page, link to the Archive page, or use keyword search.
- Learning SmartCAM (Help - Online Manuals) -
use the Table of Contents, Index, or Search features to quickly locate the needed information. Learning SmartCAM
includes considerable information about SmartCAM functions, feature specific tutorials, and detailed usage,
configuration, and customization information.
- Customization Guide (Help - Online Manuals) - includes information about INI settings, report format files,
program options, tool and material lists, and automating SmartCAM.
- SmartCAM User Forum ("Join the SmartCAMcnc Email Forum" shortcut in the SmartCAM section of Windows Start
menu) - allows SmartCAM users to help each other.
SmartCam camera inquiries, click here.
